Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of satisfys.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
e***r –
The material feels so real and the power levels/size is perfect. Can probably fit anybody. All in all, this is definitely a 5 star machine & worth every penny spent!
Customer –
Product arrived on time and as advertised. Works well, would recommend.
c***r –
This was just what I was looking for. No one knows what’s inside until it’s opened. This gadget became my wife’s best friend.I absolutely love the product and would reccommend to others!
J***o –
Excellent product, it’s a bit narrow for me, and it’s not like I have a big member, but I like the feeling. It has quality and it is seen that the battery lasts long, a little big and can be cleaned easy. The shipping time was the fastest of all, in 10 days I was already at my house. 🙂
U***r –
Received my order two weeks faster than promised. Item is as advertised. Very happy with my order.
u***r –
This was my first toy that has an auto thrust so it took a couple uses to get used to it, but after I did, it was really awesome! The hole is also a bit wider than most. Having vibration, suction, and auto thrust all at the same time was a great new sensation for me!
T***r –
Arrived very quickly products according to the description works very well just the engine is a little low to the resistance of the back and forth
b***r –
This toy does its job. The vibrations are good and the movement is good. The sound wasn’t bad at all, couldn’t hear it from the next room. Only lasts about 5 minutes. So I’m fine with that. My hands are no longer needed. Cleanup is simple, just rinse with water and cleaning soap and dry with a rag.
d***r –
It’s a good product that does the job.
A***r –
Husband liked it
Customer –
Cool thing, a sea of different modes for every taste and mood. Very soft silicone bowl, not small. In general, it looks decent, like some expensive gadget. It is convenient that there is a thread for the suction cup, but the threaded nut itself is twisted in the body, I had to glue it with a pistol. The vibrating motor that is inserted into the bowl is on top, above the head is obtained, I would like it to be from the bottom, where the more sensitive zone 🙂 is charged long enough, but one charge is definitely enough for a “massage”, if of course not to train all day without stopping))) it is also noticeable that it is discharged just lying down without use. Cons are not critical, cool thing, I definitely recommend for purchase. Thank you seller 🙂
a***a –
Product as described.
s***r –
I’ve tried many adult toys and nothing like this one! This thing does everything, it thrusts, it sucking,it has a nice range of speeds and enough power to handle anything you can give it. I’ve tried others and they just get bogged down if I try to insert more stuff into the body, but not this one! It’s super tight, but it holds the load, and my toes are curling up after a few minutes. I received a discreetly packaged item from Aliexpress about a week after ordering the product, very nice. The item is well packaged. The item was well packed.Overall construction of the item is solid and would seem durable.
S***y –
Feels really good left me feeling relaxed.