Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of satisfys.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Jouet plutôt doux, petit, agréable au toucher. Matériel de qualité, lueur dans l’obscurité)
A***a –
Marchandises bien emballées et reçues en bon état, très doux, facile à la pénétration et confortable.
Customer –
Comme sur l’image et le produit a été envoyé dans un emballage très discret
Customer –
Très beau, agréable au toucher, souple et élastique, la dureté est moyenne. Il est puissant) 22 cm très épais au milieu, lourd (500g), probablement je me suis même empressée de prendre un si grand, mais 13 cm ne suffiraient pas. Désolé ne est pas de taille moyenne. Celui-ci à peine entré à moitié par habitude. Les sensations ne sont pas mauvaises, mais pas encore aussi cool que du jouet habituel. Il est coulé avec flexion et il n’est pas très pratique à utiliser. Mais par lui-même, il est toujours bon
a***r –
C’est rlly bon ^ _ ^ taille parfaite pour nouveau ppl! Arrivé 1 semaine en avance <3
T***n –
Très mignon belle petite taille pour les débutants est venu en 2 semaines!
Customer –
Beau mais très grand Il me semble une erreur de diamètre. Il serait bon d’avoir une taille moyenne entre grand et petit Le matériel est agréable, la ventouse est super, je le recommande
L***i –
Il est juste comme décrit, les mesures sont correctes et il brille dans l’obscurité. 🙂
Customer –
Parfait! Vendeur très gentil et attentif❤️ Merci pour le produit de qualité
C***t –
Bonne texture très rapide expédition de singapour taille moyenne est bonne
Customer –
Petit et très mignon. Est venu très rapidement en 1,5 jours (à Moscou). Qualité, épaisse, la ventouse est bonne. Emballé dans une boîte, il n’y a pas de marques d’identification (si vous êtes timide, vous pouvez commander en toute sécurité). Sur la taille: vraiment très petit, encore plus petit que le vendeur dit 13 cm (avec ventouse). Sur la photo par rapport à d’autres jouets
Customer –
Un peu plus petit que la taille dit mais toujours bon lisse elle A dit qu’il ressemble à un étranger est venu en 10 jours Canada
Customer –
Arrivée dans 9 jours. La plus petite taille, moins de lueur. (Je préfère plus de lueur) n’ont pas encore essayé.
Customer –
Bien aimé) la livraison est très rapide, arrivé au bureau de poste en 2 jours) il se sent très bien