Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of satisfys.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***o –
It’works, very strong. has different modes. Looks noce too, I was not expecting it to look and feel that good.
성***이 –
Good still
Customer –
Super
L***a –
Fast shipping, surprisingly strong vibrations. Works perfectly
g***r –
Having married the vibrator, Shvidko was given and Shvidko Priishov. As much as possible! The wealth of the Russian regime and the stout of all the children and the stability, without interruption. In my city, I was thinking about it. Elastic and puffy. Ale you can give yourself a little sweat. An example for internal stululyatsiya and zonstovye. The charger is light and shvidka, not requiring a new vovuvati for a year. Raju all! Tse naikratiy vibrator with tichsho in me Bouli
J***g –
Works well I’m sure it will last Fast delivery in france Good toy I recpmmande
Customer –
Fast delivery and good quality
m***z –
Excellent very good
S***o –
It’s my first time buying a vibrator and I’m really satisfied! It’s an excellent choice if you don’t have much experience with this stuff. It’s not very big, it’s cute looking and doesn’t make much noise at all! It has many different vibrations, which is nice if you want to change up the pace. Also very easy to clean. It definitely does the job! It arrived extra early (ordered 29/03, arrived 7/04)
Customer –
My wife liked it, right now there is nowhere without this toy.
Customer –
Great product! Great seller!
A***a –
Everything is fine
J***n –
love it..
Customer –
. .. Asked to order the same after drowning the previous one .. The most convenient of all tried ..
Customer –
fill good when you touch it,look like it’s good quality,flexible I’ll will write more after we try it.
Customer –
came a whole month earlier than expected. product matches description
Customer –
Good, fine pratsyu
s***i –
very good
D***e –
Very good
U***r –
Very good
Customer –
Exactly as described. My first vibrator so I can’t say how it compares to others, but very good for the price. The vibration is very powerful and the material is pleasant to touch. The product arrived very fast as well, only took three days. Only thing slightly misleading is that the vibration isn’t focused on the head but goes through the entire toy, but that wasn’t a problem for me. I don’t know exactly how long the battery lasts but I used it for over an hour and it still was going just fine. Overall very good product.
O***h –
Good quality, great appliance)
Customer –
Very good, excellent quality
Customer –
Good. There are other vibrations and it’s kinda loud but not too loud ig. It took around 4 days to arrive which is super fast
V***s –
Hermoso
Customer –
the best
o***e –
Was really good
D***n –
all good. god seller. my girl love it.
k***r –
It’s small, but it’s your recommendation.