Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of satisfys.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
All I can say is wow! This toy is very unique and definitely a must have for those emergency lonely nights haha. The material feels so realistic and the way it functions is amazing. I love this thing, it’s the best on the go item you can have. A+++ would definitely recommend!
Customer –
Class
j***a –
It stopped working after two days but they returned my money so I put the 5 stars
E***n –
I’m very pleased with your excellent, efficient and prompt service.
Customer –
I highly recommend it I had few expectations about it but the truth is that I was surprised
Customer –
Loses power but looks quality
Customer –
I like the satisfaction.
p***r –
this is an awesome sex toy for men. love it. might order a second one then I can call them the sisters
Customer –
I love this product. It gave me maximum benefit with little effort. I just layed here and held it up while it did all the work. I didn’t have to beg, ask, or pay for anything. I didn’t have to argue and it gave me no back talk. I wish I would have found it sooner. Best explosion I had in a very long time. Easy to clean. lol! Seriously, I love it!!!
Customer –
Product was very nicely packaged.. Upon opening unit felt solid and had some heft to it. During use, it was plenty powerful
Customer –
First time I’ve ever used one of these toys and this ones amazing! Simple to use and easy to clean. It has multiple speeds and changes direction. Can move left to right and up and down. Motor is very quiet as well. Seems very well made so it will last.
L***n –
Awesome, brilliant. Powerful.
D***n –
Very good
Customer –
OK
Customer –
This thing cannot be called otherwise than Godzilla. Making noise, thundering, sucking)))
Customer –
This is the closest to the real thing that I have experienced. The combination of thrusting and spinning is amazing!! I’ve experienced with a few similar products and this was definitely the best!
Customer –
The power of this toy is something that’ll really curl your toes the packaging is very neat. . If I could recommend one extra thing to order would be a vr set
Customer –
This product is well made, and comes with so many extras (power cord, headphones, extra filler etc).
Customer –
The device is very large, almost like a perforator, so think three times where and how you will store it. Stimulation for me is very intense, speed is not adjustable, only modes (at least I did not find speed adjustment). Given the dimensions and intensity now it would be better to buy something simpler
Customer –
The suction feels almost like the real thing!The different settings makes it enjoyable and easy to change it up time after time. I love this toy!